Refund Policy
In one line
Within 7 days of buying a character, you can get a full refund to your original payment method.
How to ask
- Write to support@usedigo.app with your order ID, or from the email address you paid with.
- We handle it as soon as we can. The refund is made by Stripe, the merchant of record for your purchase, to your original payment method. When it shows up depends on your bank or card network; it usually takes a few business days.
- Once refunded, the characters in that purchase can no longer be restored or used.
After 7 days
After 7 days there are no refunds. If a character won't download or doesn't work, write to us any time and we'll sort it out.
digo itself
digo is free, and so is the cat, so there is nothing to refund there.
Your statutory rights
This policy does not affect any rights you have as a consumer under the law where you live.
Seller: Gridex Inc., 1545 Wigwam Pkwy Unit 0633, Henderson, NV 89074-8271, USA. Payments are processed by Stripe as merchant of record.